Refund Policy

1. Overview

This Refund Policy explains the conditions under which refunds may be issued for services provided by Mount Master.

We aim to provide professional and reliable installation services while maintaining fair and transparent policies for our customers.

By booking our services, you agree to this Refund Policy.

2. Service Payments

Payments may be required before or after service completion depending on the type of appointment or booking arrangement.

Pricing and applicable charges will be communicated before confirmation whenever possible.

3. Eligible Refund Situations

Refunds may be considered in the following situations:

  • Duplicate payment made accidentally
  • Payment processing errors
  • Service cancellation approved before technician dispatch
  • Verified inability to provide the booked service

All refund requests are subject to review and approval.

4. Non-Refundable Situations

Refunds may not be provided in cases including, but not limited to:

  • Customer cancellation after service completion
  • Incorrect information provided during booking
  • Inaccessible installation location at appointment time
  • Customer-provided equipment incompatibility
  • Change of mind after completed installation
  • Delays caused by external factors outside our control

5. Service-Related Concerns

If customers experience issues related to workmanship, they should contact us within a reasonable period after service completion.

We may review the issue and, where appropriate, provide corrective service support.

6. Cancellation Policy

Customers may request cancellation or rescheduling before the scheduled appointment time.

Late cancellations or missed appointments may be subject to service charges depending on scheduling and travel commitments.

7. Refund Processing Time

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on payment providers and financial institutions.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate booking details
  • Ensuring access to the service location
  • Verifying compatibility of customer-provided equipment
  • Obtaining any required permissions for installation

9. Changes to This Policy

We may update this Refund Policy at any time without prior notice.

Updated versions will be posted on this page.

10. Contact Information

For refund-related questions or requests:

Email: support@mountmaster.online

Address:
6/103/7, Warangal Road, Maheshwaram
Warangal, Telangana 506331
India

11. Organization Information

Organization Name: Mountmaster.online
Owner: Shaikh Aslam